Due to the small group nature of our trips, Acadia Stand Up Paddleboarding LLC has a VERY STRICT 24-HOUR CANCELLATION POLICY. Cancellations must be made by phone or email a minimum of 24 hours from the start time of your trip or full charges will apply. No refunds are given for same day cancellations. No exceptions will be made. Failure to show up or show up on time (at least 30 minutes before the scheduled start time) for your trip may result in the trip leaving/starting without you, and full charges will still apply.
Full payment is required at the time of your booking. We accept all major credit cards. A gratuity for your instructor/ guide is not included but is appreciated and customary for great service. If you wish to leave your instructor a tip, please bring cash and give it to them directly at the end of the trip.
SUP is a water sport. Trips run rain or shine, in light to moderate winds, and in locations that are sheltered from huge ocean exposure and waves. Please come prepared. In the event that a trip or rental is not possible due to weather conditions or for any other reason, we will offer to refund or reschedule you for a later date.
Full payment is required at the time of your booking. We accept all major credit cards. A gratuity for your instructor is not included but is appreciated and customary for great service. If you wish to leave your instructor a tip, please bring cash and give it to them directly at the end of the trip.
All trip and rental participants will be required to sign a standard liability and medical waiver. Minors under the age of 18 will need the signature of a parent or guardian on all forms. Our minimum age for standard lake sessions is 9 years old or 50 lbs, and 12 years old or 100 lbs for the ocean/bay. Minors under the age of 16 must be accompanied by an adult or you must book a private session.
We are happy to work with you on a private lesson with kids as young as 6 years old or weighing under 50 lbs. Any exceptions for our standard group lesson policy are made on a case-by-case basis. Maine State Law and US Coast Guard Regulations require that you have a personal floatation device on your board. For liability reasons, all customers are required to wear a US Coast Guard-approved personal floatation device at all times while on the water.
Entry into Acadia National Park is NOT free or included. All customers going to the lake are expected to have procured their own National Park Pass prior. Vehicle tags are valid for one week and good for all people in your vehicle. Entrance passes may be obtained seasonally at the following Acadia National Park fee stations: Sand Beach Entrance Station, Hulls Cove Visitor Center, Bar Harbor Village Green, Thompson Island Information Center, Blackwoods Campground, Seawall Campground, and Park Headquarters.
You may also purchase your park pass online at www.yourpassnow.com. Acadia SUP will not be held responsible for any tickets or fees incurred as a result of your failure to procure a valid and current pass.
Come already dressed to get wet:
SUP is a water sport, and you need to come prepared to get wet. Not everyone falls off their board into the water but many people do and that’s okay!! Falling off is part of learning to SUP and its bound to happen eventually. If you need a swimsuit, we sell them at the shop.
Sea water temperatures in Bar Harbor vary from the low 50s in June, low 60s in July and August and high 50s in September. Take home message….this isn’t the tropics. Your safety and comfort are very important to us, so we would rather you be slightly warm than overly cold. In order to provide you with comfort and assurance we provide high-quality full-length wet suits for you to use free of charge. Plus, we can provide wet shoes for you to wear so your toes stay warm. If the lesson will be occurring on a lake, you will not need to wear a wetsuit as the lakes are much warmer than the ocean.
In addition, because you will be wearing a leash around your ankle, your board can never go far away…so if you get hot…just jump in the water, cool off, and then climb back on.
Bring only the personal items you really need:
Items to bring include water, sunscreen, a towel, a change of clothes, and some cash (for a gratuity to give your instructor if you so choose.) Most of these things are available for sale in the shop.
Show up early:
You will need to show up at the shop a minimum of 30 minutes early to fill out necessary paperwork, finalize payment, travel/carpool to the lesson site, and start gearing up for the session. Please be courteous to others in your session by showing up on time and ready to go.
Use the restroom before you arrive:
Unfortunately we do not have a restroom at our shop, and most paddling locations do not have restroom facilities either. Please plan accordingly and use the restroom before you come so it does not hold up the group. The nearest public restroom is a few hundred yards away at the fire station.
Have an upbeat attitude:
Stand up paddling is a blast, and smiling, laughing, and swimming are inevitable! You are likely to get a bit of a workout, but our goal is to have fun. Trying new things can be frustrating sometimes and your instructor is there to help. Don’t be afraid to check that ego at the door and open up to learning a few things you may not already know. You’ll have a ton more fun that way.